1. Introduction

Welcome to InstantMobileRecharge.com. This Refund Policy explains the terms under which refunds are processed for mobile recharge transactions made on our platform. By using our services, you agree to the terms of this Refund Policy.

2. Eligibility for Refunds

Refunds are only applicable under the following circumstances:

• Duplicate Transactions: If you have been charged multiple times for a single recharge, you are eligible for a refund.
• Failed Transactions: If your transaction fails and the amount has been debited from your account, you are eligible for a refund.
• Technical Errors: If a recharge is processed but not credited to the intended mobile number due to a technical error on our part, you are eligible for a refund.

3. Non-Refundable Transactions

We do not provide refunds under the following conditions:

• Incorrect Details: Refunds will not be provided if the recharge was processed successfully but sent to an incorrect or invalid mobile number due to user error.
• Customer Change of Mind: Refunds are not provided if you simply change your mind about the transaction.
• Non-Valid Recharge: Refunds are not available for recharges processed to services or numbers that are not supported by our platform.

4. Refund Request Process

To request a refund, please follow these steps:

• Contact Us: Reach out to our customer support team at support@InstantMobileRecharge.com with your transaction details and reason for the refund.
• Provide Proof: Attach any relevant proof, such as transaction receipts or screenshots of the failed transaction.
• Refund Processing Time: Refund requests are processed within 7-10 business days. You will receive a confirmation email once your refund is approved.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at:

• Email: support@InstantMobileRecharge.com
• Phone: +971 506725089
• Address: Shams Business Center, Sharjah Media City (Shams), Al Messaned – Al Mitsannid – Sharjah – UAE